You should continue using the same registration code that was initially provided to you. If you no longer have the email with your registration code and are registered on the PokerTracker website you can view your code directly on the site under My Account -> Registration Codes.

You should use the same PT4 registration code that was initially provided to you and is located directly on the PokerTracker website under My Account -> Registration Codes.

This same code can be used on (up to) two separate computers that you own.  Sharing registration codes with others is against the End-User License Agreement.

If your PokerTracker 4 registration code is not listed on the PokerTracker website under My Account -> Registration Codes then your payment email address does not match your registered website email address and you were not logged into your account when you purchased.

Please proceed to send us a message with the email address that you used to purchase PokerTracker 4 along with your full real name and we will gladly link it to your account so that you can view your code on the site.

If you receive an "Unable to communicate with registration server" or "Invalid Registration Code" error message then:

1. Please make sure that you copy/paste the registration code exactly as received. If you are doing this then your registration code is valid. (See #2)
2. If you are doing #1 above then something is preventing PokerTracker from connecting to the registration server to validate your code. Please add an exception into your firewall to allow PokerTracker4.exe Full Internet access. (Simply disabling your firewall may not resolve the issue). For instructions on how to add an exception into your firewall please see the guide linked below:
   Firewall Troubleshooting Guide