My PT4 Registration Code is not listed on the site
If your PokerTracker 4 registration code is not listed on the PokerTracker website under My Account -> Registration Codes then your payment email address does not match your registered website email address and you were not logged into your account when you purchased.
Please proceed to send us a message with the email address that you used to purchase PokerTracker 4 along with your full real name and we will gladly link it to your account so that you can view your code on the site.
If you receive an "Unable to communicate with registration server" or "Invalid Registration Code" error message then:
Please make sure that you copy/paste the registration code exactly as received. If you are doing this then your registration code is valid. (See #2)
If you are doing #1 above then something is preventing PokerTracker from connecting to the registration server to validate your code. Please add an exception into your firewall to allow PokerTracker4.exe Full Internet access. (Simply disabling your firewall may not resolve the issue). For instructions on how to add an exception into your firewall please see the guide linked below: Firewall Troubleshooting Guide